Refund policy

RETURNS 

JADE & BELLE offers Store Credit only within 21 days of purchase, Items returned after the 21 day period will not be accepted

To be eligible for a return, items must be:

• In their original condition
• Unworn, unwashed, unsoiled and undamaged
• With all original tags attached.

We do not offer refunds. 

Please Note: JADE & BELLE reserves the right to decline a return if the item is not returned in its original condition, including being unworn, unwashed, undamaged, and with all original tags attached. If your return does not meet these conditions, you will be contacted via email

Store Credits are valid for 12 months which will be stated on the Store Credit you receive

SALE PURCHASES 

Please note that all sale items are final sale and cannot be exchanged, returned, or refunded.

We also do not accept returns on sale items, During sale periods (including Black Friday), any item discounted 20% or more is considered Final Sale and cannot be returned or exchanged.

If you believe you have received a faulty item, please scroll down to view our Faulty Items Policy.

FAULTY ITEMS

We examines from top to bottom all garments before they are sent out to our customers to avoid any faults and that garments are at a high level of quality for our customers.

In the case of a manufacturing fault, we are more than happy to replace, repair, exchange or offer a credit note. Please make sure you have notified us and items must be received within 21 days of initial purchase online for faulty items to be accepted.

Please note colouring on items can vary due to different device screen settings, the lighting in the installation location and the use of natural outside lighting. We do not take reasonability for this.

Refunds on faulty items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. PLEASE NOTE it can take some time for your bank or credit card company to process and post the refund. 

Please note that the cost of return is at the customers expense,

Postage cost will only be refunded If item is found faulty.

To start a return https://shopify.com/66208858337/account or Contact us at shopjadeandbelle@outlook.com

If your return is accepted, one of our team members will email instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us on shopjadeandbelle@outlook.com

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, swimwear, lingerie accessories- i.e Earrings or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lost Packages

JADE & BELLE will not issue a exchange or credit note on item/s that are not received or are lost in transit, Please make sure the address is correct when checking out or returning an item.

International Returns

If the merchandise is being shipped Internationally , you have the right to return your order/item within 21 days from the date of purchase, return shipping will be at the customers expense .